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Raving Fans
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Release Date 19th May 1993
Author Ken Blanchard
7.2
Review
This book uses a brilliantly simple story to teach how to define a vision
and learn what a customer really wants. It is also about institute
effective systems. It includes startling new tips and innovative
techniques that can help anyone create a revolution in any workplace.
Your customers will be turned into raving, spending fans. Just having
satisfied customers isn't good enough. If you really want big business,
you have to create Raving Fans.