Refund Policy

This Refund Policy explains the conditions under which refunds may be considered for services provided by Filmtronic. By placing an order, you agree to the terms outlined below.

Digital Service Nature

Filmtronic provides access to a digital service that is delivered electronically. Once access details are issued and the service is activated, the service is considered delivered.

Eligibility for Refunds

Refund requests may be reviewed only in limited circumstances. A refund may be considered if:

• The service could not be activated due to a technical issue on our side, and
• The issue could not be resolved after reasonable troubleshooting assistance.

Refund requests must be submitted within 24 hours of receiving access details.

Non-Refundable Situations

Refunds are not provided in the following cases:

• The service has been successfully activated and accessed
• Issues caused by unsupported devices or applications
• Internet connectivity, network stability, or local configuration issues
• User error during setup or incorrect configuration
• Change of mind after activation
• Partial usage of the service
• Subscription renewals once activated

Support First

If you experience any issues, we encourage you to contact our support team first. Most setup or access problems can be resolved quickly with proper guidance.

How Refunds Are Processed

If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our services or operational requirements. Any updates will be published on this page.